tag:blogger.com,1999:blog-29777096.post203270015202619641..comments2024-03-26T14:17:31.841-04:00Comments on Earl Stewart On Cars: Open Letter to Car ManufacturersEarl Stewarthttp://www.blogger.com/profile/11435950589034528205noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-29777096.post-60029629007969350852016-09-14T09:28:32.526-04:002016-09-14T09:28:32.526-04:00Paul...very well said and I totally agree. Paul...very well said and I totally agree. Earl Stewarthttps://www.blogger.com/profile/11688610216229424097noreply@blogger.comtag:blogger.com,1999:blog-29777096.post-46656113764173185072016-09-14T06:45:53.760-04:002016-09-14T06:45:53.760-04:00Typically, surveys have far too many questions tha...Typically, surveys have far too many questions that are overly subjective in nature;" were the chairs comfortable", for example. Additionally, this should be a satisfaction survey not a profession survey. A scale of 1 to 10, or even 1 to 5, allows for too much variance. Manufacturers and dealers insist on a satisfaction rating in the high nineties. In the real world, the only place you have 99% satisfaction is it a North Korean election. Survey questions should be a simple yes or no, were you satisfied.paulhttps://www.blogger.com/profile/00048705430260083809noreply@blogger.comtag:blogger.com,1999:blog-29777096.post-70125976632369239042015-02-22T17:32:09.824-05:002015-02-22T17:32:09.824-05:00That's a great point. As a salesman for an Asi...That's a great point. As a salesman for an Asian manufacturer who would give huge incentives for each vehicle sold, 100 to 300 cash for the most popular models, but had to keep a 97 percent csi rating. Most new car commissions are about 200,so this additional "spin"money means alot to salesman earnings. One bad survey that may have glowing reviews about your service and experience, but may have a few 7 or 8 scores with questions that do not pertain to the actual sale. I.e. a question asked is the selection of inventory, the appearance of the bldg...none of those are in a sales guy's control, and the worst is when they put the wrong answer down simply bc they forgot getting a tour of service or whatever...I hate the whole idea of it bc it doesn't mean better service, and an inordinate amount of time is spent hounding and cajoling the customer for a good survey. Considering a 9 is a failing mark, it's unrealistic that am honest answer will earn the 10 no matter the excellent service or experience Anonymousnoreply@blogger.com