tag:blogger.com,1999:blog-29777096.post6163420935552241931..comments2024-03-26T14:17:31.841-04:00Comments on Earl Stewart On Cars: A Victorious First Step toward Outlawing the Dealer FeeEarl Stewarthttp://www.blogger.com/profile/11435950589034528205noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-29777096.post-81968289839563010782008-03-29T15:30:00.000-04:002008-03-29T15:30:00.000-04:00To the insensitive commentor: you cannot justify u...To the insensitive commentor: you cannot justify using a derogatory remark like that. Just because you directed it at Earl Stuart doesn't lessen the hurt that term itself generates. The same can be said of racially inflammatory terms. You are a mean person. Why don't you go kick a dog or something and make yourself feel better?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-19580784802995773272008-03-29T10:59:00.000-04:002008-03-29T10:59:00.000-04:00O.K. Here is the TRUTH for those of you that reall...O.K. Here is the TRUTH for those of you that really want to hear it.<BR/>#1. I have never met Mr. Stewart or purchased anything from his dealership so I have absolutely no axe to grind, but although now retired, I owned several new car dealerships for over twenty years.<BR/>#2. disregarding service or whatever, what Mr. Stewart is saying about dealer fees is 110% correct & truthful; most customers will bargain like crazy during the negotiating process only to relax & let their guard down immediately after a price is ageed upon. Then they allow themselves to get absolutely skinned with these kinds of "fees" & other add-ons when they walk into the finance office. The business is so competitive that virtually the only profit made on some sales is made after the sale in the finance office. that is the reason a lot of dealers want to be allowed to charge this "fee" just to get into the customer's pocket. This is the old plaid jacket slick sales guy, you saw in the old movie "Used Cars", ...not the way today & tomorrow's sucessful dealerships will be run. There will assuredly always be problems with any business that involves "horse trading" your old whatever for a new whatever, especially one with a thousand moving parts that you will probably own for several years. But, I think the fact that through thick & thin for over fifty years Steward Toyota is still here when the average life of a small business is ten years, means they are probably doing things pretty well.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-33735454075358680192008-03-27T17:39:00.000-04:002008-03-27T17:39:00.000-04:00So the service managers at the other Toyota dealer...So the service managers at the other Toyota dealer are a a little miffed that all his good people have come over to the 'light side of the road.' yeah, you know who you are....you lost all of your good writers. You should have treated them better.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-60144732246860255482008-03-25T08:51:00.000-04:002008-03-25T08:51:00.000-04:00Rock on, man. You are knarly. EST is number one....Rock on, man. You are knarly. EST is number one.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-13802979299944098632008-03-24T13:52:00.000-04:002008-03-24T13:52:00.000-04:00Why you are a quite a fan of this web site! You mu...Why you are a quite a fan of this web site! You must have made it one of your "favorites"<BR/><BR/>Yes EST Rocks and it is totally awesome!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-22263818136332875272008-03-24T11:03:00.000-04:002008-03-24T11:03:00.000-04:00I was talking to Earl, not the people on the block...I was talking to Earl, not the people on the block you moron. I can tell you work at Earl Stewart Toyota. By the way "EST Rocks", what are you in high school?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-31617693743702021642008-03-23T20:44:00.000-04:002008-03-23T20:44:00.000-04:00I am an Earl Stewart employee and I have to say I ...I am an Earl Stewart employee and I have to say I am laughing my ass off reading these GMs from other stores write this stuff!!! It's not like anyone reading this web page has any idea or care about what their talking about. Well go ahead anyway and get it off your chest!!! as far as earl goes - "high and mighty" i don't know about that. A little crazy - maybe - but definitely a TRUE BELIEVER. as far as the dealership goes - we are definitely better than most and CLEARLY head and shoulders above these other clowns on So FLA!!! EST ROCKS!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-45530724158637722022008-03-21T14:20:00.000-04:002008-03-21T14:20:00.000-04:00Hey Earl, Great job on the 85 in SPSI for service....Hey Earl, Great job on the 85 in SPSI for service. You must feel great being last in customer satifaction. Got to go, I have to take care of customers. Probally some from your store seeing that your service department is doing a great job running them off.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-35962601590761219392008-03-21T14:07:00.000-04:002008-03-21T14:07:00.000-04:00People get annoyed with you because of this high a...People get annoyed with you because of this high and mighty attitude that you have. How great your dealership is versus the rest. You are dead last in customer satisfaction for service for the month and for the year. Why is this? I thought you were the great Earl Stewart with the red phone and every customer leaves happy and never gets a bad deal. Guess not huh. It seems to me that you really are human and you hire people that really do the wrong thing by the customer. Oh yeah, you don't cheat on the survey scores like everyone else in the world does, right? This must be it. Poor Earl Stewart. He doesn't play on a level field because dealers charge fees and cheat on survey scores. Poor Earl Stewart, the only good dealer. What a joke. I hope you tell the people on your blog, your radio show and your library tour that you really are a joke and that your service department really is as shady as I have been telling your readers for months now.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-76064270398594576442008-03-17T18:12:00.000-04:002008-03-17T18:12:00.000-04:00Mr. Stewart,You made a comment that you were one o...Mr. Stewart,<BR/><BR/>You made a comment that you were one of only two dealerships in the district that has not been written up by Toyota for infractions on the Toyota survey system. You made an implication that all the other dealerships were cheating on the scores and they got in trouble for this. Well sir, this is a lie. The most of the other dealerships were warned by Toyota between early last year and the year before on the practices of getting good survey scores. Since then Toyota has relaxed these restrictions. So what a dealer would have been in trouble for then is not neccessarily so today. I applaud your effort on trying to bash other dealerships to make yours look better, but I have to tell you that makes you look real shady. The main problem is that the customers can't see it. Your service department is yellow for the year and red this month. You will be red by months end and have a chance of being red for the year. I know you will say that everyone is cheating and you are not, but how can you be so sure? Why are you the only dealer that doesn't cheat? Why can't other dealers get SPSI without cheating? You don't even know if your service advisor are cheating or not. You have some real dirt bags out there in your drive. They cheat, but are still to stupid to get the customer to give you good SPSI. The main reason is the way that customers are treated at your dealership. Even if you offer them goods in return for a good survey they still can't do it because they are so upset with your service department. <BR/><BR/>I would like to ask you another question. If you are on such a high horse and are so customer friendly then why do you offer customers items not recommended by Toyota?<BR/><BR/>I know you will answer these questions like you always do. You will make something up about how great you are compared to everyone else and how great your dealership is or all the good things you do in the world. Well let me tell you one thing. There are many dealerships in this area that take care of the customers and keep them coming back. You are not some wonder dealer stepping out of the dark to save the industry. That started years ago with new and younger dealers wanting to get away from all the bad press your generation has given the car industry.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-72192882970231066102008-03-14T09:11:00.000-04:002008-03-14T09:11:00.000-04:00Ms. Bedford (if you are really Ms. Bedford and not...Ms. Bedford (if you are really Ms. Bedford and not a plant of Earl Stewart),<BR/><BR/>No one is calling developmentally challenged persons retards except yourself. See as soon as I said retarded you automatically assumed that I was talking about developmentally challenged persons. I was talking about Earl Stewart. As far as your maverick comment; Mr. Earl Stewart is not a maverick he is a maggot sucking on the flesh of innocent customers. The sooner everyone can see it, the better off. If he ever wins this dealer fee issue, he won't, but if he ever does you will not be able to negotiate a price on a new car. YOU WILL BE AT THE MERCY OF EARL STEWART. NOT GOOD!!!!!!!!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-26699102554832046232008-03-13T01:43:00.000-04:002008-03-13T01:43:00.000-04:00As a caregiver to developmentally challenged child...As a caregiver to developmentally challenged children, I would like to point out the cruel and insensitive remarks by the previous commentator. It is typical of a bully-type mentality and has no place in the enlightened time in which we live. It is a shame that someone who feels so threatened by positive actions by this maverick car dealer would resort to exploiting outdated characterizations of the suffering countless children endure to make his point.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-7400872753670578202008-03-08T09:15:00.000-05:002008-03-08T09:15:00.000-05:00Have you ever heard Earl Stewart speak in person. ...Have you ever heard Earl Stewart speak in person. He sounds like he has a mental issue. Is he retartded or is it from years of inbreeding? Enquiring minds would like to know.Anonymousnoreply@blogger.com