tag:blogger.com,1999:blog-29777096.post5360495689348735779..comments2024-03-26T14:17:31.841-04:00Comments on Earl Stewart On Cars: Car Salesmen Don’t Look or talk Like Car Salesmen Anymore Earl Stewarthttp://www.blogger.com/profile/11435950589034528205noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-29777096.post-67998023075691247962015-11-15T10:31:18.209-05:002015-11-15T10:31:18.209-05:00I bought the car, so leave me alone when I come ba...I bought the car, so leave me alone when I come back for service or warranty work and don't try to get me to "upgrade" or trade a car that's only a year old. I know where to find a salesperson when I need one. It isn't the public's fault that your dealership can't meet expenses. No 40,000 car is worth 50,000; no one has ever sold a car for more than they paid, there's this thing called depreciation....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-76152284929577610702015-05-27T11:04:53.957-04:002015-05-27T11:04:53.957-04:00I have found that the perception of the average ca...I have found that the perception of the average car salesman can be your biggest tool in the business. My dealership is in a town of about 20,000 people. We are not in huge city where we can sell a vehicle to a person and never see them again. It is our reputation that keeps the doors open. By going to get customers vehicles when they are in need of repair and giving them newer models to ride in while their vehicle is in the shop makes a huge difference. If you show your customer you care about them as a human being and not just a number you will have huge amounts of return and referral customers. My family has owned car dealerships for more than 30 years and I am proud to say I am a car dealer. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-40466021596947330792015-05-26T07:11:39.599-04:002015-05-26T07:11:39.599-04:00Dear anonymous car salesman, congratulations on be...Dear anonymous car salesman, congratulations on being an honest, ethical car salesman. I never said that sales people and dealerships like you and yours don't exist; but unfortunately they are in the minority. Google "Gallup Poll on honesty and ethics in professions" and you will find car sales people at the bottom of the list. You will also find that they have remained at the bottom since this poll began, 37 years ago. By the way, I didn't form my opinion from buying cars; I've been a car dealer for nearly 50 years and I know of what I speak. Earl Stewarthttp://www.earlstewarttoyota.comnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-82539517672313650972015-05-25T22:06:40.516-04:002015-05-25T22:06:40.516-04:00Earl Stewart, your perception of the auto sales co...Earl Stewart, your perception of the auto sales consultant is a bit... 1950's... Your ideology behind sales consultants being snakes is that of a 80 year old who got screwed over by a car salesman in the 1950's and 60's. I put it simple to my customers, if this is the car you want, and you feel comfortable buying it. Then buy it. If you dont know if this is the car you want, dont buy it until youve shopped around. Would I love to sell a car to everybody? OF COURSE, but i dont want to sell a car to someone who is going to bash the car they just bought and drive away future customers. Case and point, I want people who want that car to buy it from me, i dont want to pressure someone into buying something they dont really want. Sorry youve been screwed over, but at the end of the day. You can only screw you when it comes to purchasing decisions.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-62421377800695921902015-01-24T09:22:44.688-05:002015-01-24T09:22:44.688-05:00Dear anonymous car salesman,
Your response to my ...Dear anonymous car salesman,<br /><br />Your response to my blog article is so typical of car salesmen, that I will be posting it on my Facebook page, www.Facebook.com/EarlStew. <br /><br />First let me say that your statements about the average profits of car dealers, restaurants and jewelry stores are grossly inaccurate, but that’s not the point I want to make in my response to you. <br /><br />You’re attitude about your customers is what’s wrong with the retail automobile business today. You are complaining about your customers’ lack of loyalty and blaming them! The cause is YOU. My customers are very loyal to my sales people and my dealership. We don’t believe that we are “entitled” to our customers buying a car from us because we spend a certain amount of time with them and because we have an overhead expense we must cover. You attitude that this is true is OUTRAGEOUS and just plain STUPID!<br /><br />What are you “smoking” to make a statement that car buyers “should pay MSRP for the cars they buy?” You say that your customers should buy from you because you’re selling a “great product” that will “save their lives”. You may be selling a great make of car and it may be very safe, but so are thousands of other dealers that sell the same make. Customers buy from the dealer of that make that they TRUST to give them a good price and treat them with courtesy, respect, and integrity. That’s where you and others like you in the retail auto business drop the ball. <br /><br />In a nutshell, you don’t like your customers and you don’t trust them…Guess what? That’s why they don’t like and trust you, and why they buy their cars from me and other car dealers like me that “get it”. <br />Earl Stewarthttp://www.earlstewarttoyota.comnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-23928085895430503072015-01-23T12:38:55.459-05:002015-01-23T12:38:55.459-05:00Gee go figure. The average profit is 6-8% that is ...Gee go figure. The average profit is 6-8% that is to keep a nice facility running, pay the light bill, pay the lady at the reception desk to answer all your calls when you need answers, pay the ladies that transfered all your papers so you didn't have to go to DMV, etc. Do you realize restaraunts charge 10-20% profit, and jewelry stores are even more. Nowadays you have options to go to other stores. It is THE MOST UNLOYAL BUSINESS OUT THERE. I have lost customers who I spent hours with to a couple hundred dollars difference that some other dealership offered. MSRP is what you should PAY for the car. A $40,000 car is actually WORTH $50,000. MSRP is a point of comparison just like gas mileage. The MSRP HAS to be competitive, or else you could lose a customer before they step foot in a dealership. There is no deceptive practice that needs to happen, ultimately these people WANT new cars. So they buy them. You have the choice to buy or not, it is up to you. You don't want to at that moment go walk! We don't care, it's just like a casino we want your business but we know you will be back. If you provide a great product that you believe is best for the customer, that has the ability to save your LIFE because of the safety features, etc. you really can't put a price on that. If you would like to, then who is the deceptive and inconsiderate person?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-32376854757405100662013-08-28T21:22:15.804-04:002013-08-28T21:22:15.804-04:00Sorry I take my comment back. I was wrong. After g...Sorry I take my comment back. I was wrong. After going back to finish my highschool diploma, I now realize that MSRP is suggested only (I didn't realize that S stood for that), and the dealer is free to adjust their pricing up/down as they see fit. I also now realize that the usual profit of 6-8% is roughly $2,000+tax, which is quite a bit especially when compared to my paycheck. I now see why customers will spend the time to haggle and research and shop around to make sure they get the best price. I also now realize that an automobile depreciates over time, so it would be unwise for someone to pay full price just before the new models come out, hence the need to reduce the printed MSRP. I was wrong, please forgive me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29777096.post-17922523458132251842013-05-22T17:13:13.194-04:002013-05-22T17:13:13.194-04:00Well this is ridiculous. As a sales person, I'...Well this is ridiculous. As a sales person, I'm offended to see articles such as this. No car salesperson can rip you off anywhere. At least not here in Canada. Worst case... you're paying M.S.R.P. .... is that really so awful? The markups are miniscule to begin with. Customers with car cost, on top of it, want even more money off? Where do you get the nerve? You don't go to buy food at a restaurant and complain the ridiculous markups that they actually have are huge, do you? No, in fact, you even tip the waiter an extra 15%. It's ridiculous.Anonymousnoreply@blogger.com