A car
dealership, or any business, is entitled to charge any price for their product
they want. This is what the free enterprise system is all about. Prices by the
sellers should be decided by what the buyers are willing to pay. All too
often, manufacturers endeavor to influence or even control the retail price of
their sellers. Sellers that are monopolies or near monopolies like Florida
Power & Light and Comcast can also defeat the free enterprise system too.
However, the most common threat to the consumers’ right to choose the best
price is deceptive advertising by the retailers.
Car dealers
lead the charge in the category of deceptive advertising. This is not “just a
few car” dealers as their manufacturers and dealer associations want you to
believe, but is sadly true for the majority of car dealers. If you doubt I’m
right about this, just click on http://www.gallup.com/poll/1654/honesty-ethics-professions.aspx. This is the Gallup annual poll on Honesty
and Ethics in Professions. This poll has been conducted for over thirty
years and car dealers have been ranked at or near last for every year,
including last year.
There is only
one surefire way to get an honest and low price from a car dealer. This is by
COMPETITIVE SHOPPING. This sounds simple but it’s not. Car dealers will do
everything they can to prevent you from comparing their price. Their advertised
prices are almost always lower than the actual price. When you ask for a price
by phone, email, or in person, they will usually refuse to give you a firm
price unless you commit to buy “today”.
You must
insist that they give you their best price. I have a recommended “word track”
for you that almost always work. “I know
you don’t want to give me your best, out-the-door price because you don’t want
me to shop your price with your competition. This is understandable. But also
please understand that if you refuse to give me your best price, you have ZERO
chance of selling me a car. This is because I will leave your dealership and
never return. It’s true that, if you give me your best price, I will shop it
with your competition and you will have less of a chance to sell me a car. But
less of a chance is far better than ‘no chance’. The decision is yours.”
Follow this
procedure with three car dealers and be sure to compare the exact same
year-make-model with identical accessories. This car will have the identical
MSRP on the factory sticker at each dealership you shop. Be forewarned
that the car dealers will do everything they can to SWITCH you to a different
car. You must remain firm on the exact car you originally chose. You must
compare “apples and apples”; otherwise you will be tricked into paying the dealer
more profit.
There’s a
simple way to communicate to the dealer what you mean by an out-the-door
price. Tell him that in addition to the quoted price you will pay extra only
for GOVERNMENT fees. These are fees that do not go in the dealer’s pocket but
go directly to the state or local government. These are simply sales tax and
the actual cost of the license tag and registration. Dealers try to confuse you
by adding extra charges, often with the word “fee” included in the same.
Examples are dealer fee, doc fee, notary fee, electronic (or “e”) filing fee,
tag agency fee, service fee, administration fee, billing and handling fee, and
on and on.
If the car
dealer tells you that he must charge these fees, explain that if he insists on
charging them, you want them included in your out-the-door price. These charges
are not really fees, but they are added profit to the dealer or
reimbursement to the dealer for non-government expenses (the exact same
thing as added profit) that should be included in the price of the car.
The second
big trick most car dealers use is DEALER INSTALLED accessories. These cheap,
over-priced accessories like (nitrogen in the tires or paint protections) are
always excluded from the advertised price and even the verbally quoted price.
Sometimes the dealers will tell you that you must buy their installed
accessories because they are pre-installed on all of their cars. Tell them that
anything they must include in their price you want to know upfront so
that you can shop and compare their best price with their competition.
Once you’ve chosen the lowest out-the-door price
by shopping at least three car dealerships, be sure to keep the transactions
for your trade-in and financing separate from the car purchase. You do this by
shopping the value of your trade-in with at least 3 used car lots from
dealerships that sell your make car. You shop your financing by checking with
your bank and/or credit union. As a final check on the best price of your car
click on www.TrueCar.com. At no cost, they will provide you with the
lowest price from three dealers in your market for the car of your choice
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